Help center

Help center

Step-by-step guides for everything you can do on Pakuj.se.

Account

Subscription plans and what counts toward your limits

How Free, Business and Pro plans work on Pakuj.se, what each plan allows, and how to see your current usage and remaining quota.

Agency

How to create an agency

Step-by-step guide to registering your travel agency on Pakuj.se and automatically setting up your main office.

How to add an office

Add additional offices to your Pakuj.se agency directly from the agency details page, without leaving the screen.

How to add an employee

A step-by-step walkthrough for creating an employee account on Pakuj.se and assigning them to an agency and office.

Billing

Recording Payments

Step-by-step guide to recording full or partial payments against an invoice and tracking payment status in Pakuj.se.

Contracts

How to create a contract

Step-by-step guide to creating a travel contract on Pakuj.se — select accommodation, transport and insurance, add passengers, and generate an invoice automatically.

AI Offer Proposal

Describe a customer's travel request in plain language and let the AI instantly pre-select the best matching accommodation, transport, and insurance offers in the contract form.

AI Contract Assistant

Chat with an AI assistant while filling in the contract form. The assistant searches your offer catalog, answers questions, and pre-fills form fields based on your conversation.

Getting Started

Create your Pakuj.se account

How to register on Pakuj.se, confirm your email and sign in for the first time so you can set up your agency.

AI features on Pakuj.se

An overview of the four AI tools Pakuj.se offers and what you need to enable them for your agency.

Offers

How to create an offer

Guide to creating offers on Pakuj.se for all three groups — Accommodation, Transport and Insurance. The form adapts to the group you pick.

Rooms, seats and policies (offer units)

How to add and manage offer units on Pakuj.se — rooms for accommodation, seats for transport and policies for insurance.

Offer prices

How to set and update prices for offer units on Pakuj.se across all three groups — Accommodation, Transport and Insurance.

How to import offers from Excel

Upload an Excel spreadsheet and let the AI map columns to offer fields. Chat with the AI to refine the import, then approve or reject in one click.

Availability Calendar

How to use the Availability Calendar in Pakuj.se — view free and booked periods for all units in a city, understand band colors, use filters, and create contracts by dragging.

AI Offer Search

Search your offer catalog using plain language instead of exact names. Type what the customer is looking for and get a ranked list of matching offers with explanations.

Partnerships

Partner with another agency to resell their offers

How partnerships on Pakuj.se let two agencies resell each other's offers, how prices and invoices work, and how to start one.